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Achilles dashboard · Sales

Stalled leads: where a lead sits longer than the norm

Finds leads stuck on a stage longer than the norm, with no touch for a long time, and where the first response to a new lead took too long.

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CRM data every 30 minutes · Works with Kommo, amoCRM and Bitrix24 · HubSpot coming soon · Configured to your structure

“Stalled leads” dashboard: stage-norm breaches, TLT and first-touch SLA

How it works

30-minute setup — then it runs itself

01
30-minute setup
Via your CRM’s official API, no rebuild. Time zone and fields are detected automatically; a specialist sets up the dashboards.
02
Refresh every 30 minutes
Fresh leads and calls in the dashboard every 30 minutes — no exports, no Excel.
03
The AI agent Achilles analyzes
Highlights anomalies and writes insights in words: alerts, warnings, wins.
04
You make decisions
10 minutes in the morning instead of three hours with spreadsheets on Friday.

Features

What the manager sees

Days on stage vs the norm
Instantly see leads sitting on a stage longer than allowed.
TLT — time since last touch
How many days a lead has had no touch from a rep.
First-response SLA
Time to first touch on a new lead — how fast you pick it up.
List of stalled leads
With norm breaches and a direct jump to the lead in the CRM.
By rep
Who has how many “forgotten” leads and on which stages.
Norms for your business
The day norm for each stage is configured to your sales cycle.
Next step from CRM tasks
For every stalled lead you see whether it has an open task, whether it is overdue, or whether there is no task at all. Leads without a task are listed separately.

Interface

This is how it looks in Achilles

Full view of the “SLA / TLT” dashboard in Achilles Analytics
Stage-norm breaches, TLT and first-response SLA — a list of leads to rescue.
Manager takeaway
“11 leads on the proposal stage sit 11 days each vs a 3-day norm — we call them all today”

FAQ

Frequently asked questions

What are TLT and SLA?
TLT is how many days a lead has had no touch. First-response SLA is the time to first touch on a new lead. Both show where you lose a client to silence.
Do we set the stage norms?
Yes, you configure the day norm for each stage to your sales cycle — breaches are highlighted.
Can I see whose leads stall?
Yes, there is a by-rep breakdown: who has how many forgotten leads and on which stages.

Try it on your data

7 days free — no card

30-minute setup. Request a demo — we will show Achilles on your numbers.

Get a demo on your data → Sign up yourself