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Achilles Analytics dashboard

Lost reasons in CRM: why clients really leave

Loss stats by reason, rep and duration. You see systemic problems (“timelines did not work” — 57% of losses), not “clients these days.”

Reasons from your CRM · By rep · AI insights

Loss dashboard: reasons, duration, AI insights

How it works

30-minute setup — then it runs itself

01
30-minute setup
Via the official API, no CRM rebuild. Time zone and fields are detected automatically; a specialist sets up the dashboards.
02
Refresh every 30 minutes
Fresh deals and calls in the dashboard every 30 minutes — no exports, no Excel.
03
The AI agent Achilles analyzes
Highlights anomalies and writes insights in words: alerts, warnings, wins.
04
You make decisions
10 minutes in the morning instead of three hours with spreadsheets on Friday.

Features

What the manager sees

Top loss reason
“Timelines did not work — 57%” shown large and up front: the main systemic problem of the period, not a hunch.
Breakdown by reason
Each reason: how many losses, the share and the average deal length before the loss.
Losses by rep
Which reasons dominate for whom: one has “stopped replying,” another “no budget” — each is fixed differently.
Anomalies by person
“Kovalev has ‘timelines did not work’ 3x more often than Titova” — AI compares reps itself.
Time to loss
Fast losses and long “agonies” separately: where you spend weeks on obviously dead deals.
Reason-fill control
Losses with no reason are shown on a separate line — CRM discipline improves on its own.

Interface

This is how it looks in Achilles

Loss summary: top reason, share and average time to loss
Loss summary: top reason, share and average time to loss
Losses by rep: which reason dominates for whom and what to do
Losses by rep: which reason dominates for whom and what to do
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Manager takeaway
“60% of losses are ‘found cheaper’: rework the price-objection script”

FAQ

Frequently asked questions

We do not fill in loss reasons. What do we do?
Start with a “Loss reason” field in the CRM (we help set it up during onboarding). Achilles shows losses with no reason separately — discipline usually improves within a couple of weeks.
Can I use my own reasons?
Yes, Achilles works with your CRM reason list, whatever it is.
How is this related to call quality?
The “AI call quality” module completes the picture: call transcripts show what the client actually said before the loss.

Try it on your data

7 days free — no card

30-minute setup. Request a demo — we will show Achilles on your numbers.

Get a demo on your data → Sign up yourself