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Quality Control · Insight, Standard, Call-QC Solo

Chat analysis: the AI scores every conversation in messengers

WhatsApp, Telegram, MAX and Avito — via Wazzup or any other chat service. Achilles scores reps’ chats against the same checklist as calls, measures response time and finds conversations where nobody answered the client.

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WhatsApp · Telegram · MAX · Avito · via Wazzup or your own service · available in the demo account

How it works

Connect your chat service, the rest is automatic

01
Connect your chat service
Wazzup with a key in your account (Integrations → Messengers). Using another service? We will connect it.
02
Current integrations keep working
Achilles joins the event chain and forwards events on: with Wazzup, to your previous webhook address.
03
Chat linked to the lead
The conversation finds the CRM lead by the client’s phone (in Telegram, MAX and Avito — if the client shared a phone number); the rep is a CRM user.
04
Scored after 2 hours of silence
A pause over 24 hours starts a new conversation. If the chat continues, it is re-scored, up to 3 times.

Features

What the manager sees

Every conversation scored
A score against the same checklist as calls, rep mistakes and a chat summary.
Response time
From the client’s first unanswered message to the rep’s reply, by rep and channel. KPI gets a “Chat response” column and card.
Unanswered conversations
The client wrote and no rep replied. You see it right away, before the client goes to a competitor.
Bot kept apart from the rep
Salesbot and automated messages are not scored, they only count as conversation context.
“All together” tab
Share of calls and chats, an overall score, reps across both channels and a “calls vs chats” criteria comparison.
Same filters as Quality Control
Pipelines, stages, reps and a daily limit: only the conversations you need get scored.

Interface

This is how it looks in Achilles

The Chats tab in Quality Control: dialogs, rep first response time, score and AI summary
The Chats tab in Quality Control: channels, the rep's first response time, score and AI summary for each dialog.

Pricing

Pay only for scored conversations

≈ $0.0095
per 1,000 tokens, charged from your balance by the actual chat volume.
0 minutes
Quality Control minutes are not used for chats: plan and package minutes stay for calls.
$0
for conversations without a rep: bot-only or spam chats are not charged.

Available on the Insight, Standard and Call-QC Solo plans. Available in the demo account: we’ll show it on a demo.

Manager takeaway
“Peters replies in WhatsApp in 4 minutes, Collins in 3 hours. 12 conversations went unanswered this week — review them today”

FAQ

Frequently asked questions

Which messengers and services are supported?
WhatsApp, Telegram, MAX and Avito. The ready-made integration is Wazzup: just paste your API key in the account (Integrations → Messengers). If you use another chat service, we will connect it for you.
Will connecting break my current integrations?
No. For example, Wazzup has a single webhook address: Achilles takes it and forwards all events on to your previous address. This is the default mode, so your current integrations keep working.
How much does chat scoring cost?
Billed in tokens from your balance: about $0.0095 (0.89 ₽) per 1,000 tokens. Quality Control minutes are not used. Empty and bot-only conversations are free.

Try it on your data

7 days free — no card

30-minute setup. Request a demo — we will show Achilles on your numbers.

Get a demo on your data → Sign up yourself