Home → Dashboards → Quality control (AI)
Add-on · AI dashboard

Sales call quality in CRM: AI scores every call

The AI agent Achilles transcribes reps’ calls, scores every conversation against a quality checklist and gives a score from 0 to 100. The manager sees who loses clients and where — without listening to a single call.

Get a demo on your data → Sign up yourself

100% of calls scored·No subscription, from $0.020/min·300 minutes free

Call quality dashboard: team score, rep ranking

How it works

From a call recording to a manager takeaway — with no manual work

01
30-minute setup
Achilles pulls call recordings from your CRM via the official API.
02
AI transcribes
Every conversation becomes a transcript — searchable, for example by “price” or “competitor”.
03
Checklist scoring
Greeting, needs discovery, objection handling, next step — a 0–100 score for every call.
04
Dashboard and alerts
The team’s average score, a rep ranking and an “Attention” block: what dropped versus the previous period.

Features

What the manager sees

A 0–100 score for every call
Every call is scored automatically: date, rep, client, duration, score. Weak conversations stand out at once — open and review them.
Rep ranking
A total score per employee and average scores by criterion. You see who holds the standard and who needs coaching.
AI conversation tags
“Price objection”, “Comparing with a competitor”, “Service complaints”, “Signs of delight” — AI tags calls itself; a click on a tag filters the list.
Transcript search
Find every call where “expensive” or a competitor’s name was said, for any period — like a text search.
The “Attention” block
What dropped versus the previous period: whose average score fell and which criterion slipped across the team.
A checklist for your script
Scoring criteria are tailored to your sales script and communication standards during onboarding.

Interface

This is how it looks in Achilles

QA summary: scored calls, team average score, best rep
QA summary: scored calls, team average score, best rep
Average score by checklist criterion and rep ranking
Average score by checklist criterion and rep ranking
Call duration: longer is not always better — check against the score
Call duration: longer is not always better — check against the score
Average-score trend: comparing employees with each other and with the team
Average-score trend: comparing employees with each other and with the team
Call quality tied to deal conversion: score distribution by range
Call quality tied to deal conversion: score distribution by range
All calls with scores, tags and statuses: filters and transcript search
All calls with scores, tags and statuses: filters and transcript search
Employees: average score and trend for each
Employees: average score and trend for each
AI tags: what clients really talk about with reps
AI tags: what clients really talk about with reps
Employee card: strong and weak checklist criteria
Employee card: strong and weak checklist criteria
Call detail: a transcript with roles, a score per criterion and a recommendation
Call detail: a transcript with roles, a score per criterion and a recommendation
1 / 10
Manager takeaway
“40% of Kovalev’s calls end with no agreed next step — that’s why his deals stall. The best rep scores 9/10 on this — send the others to listen to his calls”

QA pricing

AI call quality control — with no subscription fee

The AI listens to 100% of calls and scores each against your checklist. You pay only for processed minutes. Minutes never expire.

Conversation transcript with “rep / client” roles
Scoring on your weighted checklist — analysis on Claude Sonnet
A rep’s strengths and weaknesses in each conversation
AI tags: “price objection”, “compared with a competitor” and more
A recommendation for the rep: what to improve on the next call
A note with the score — straight into the Kommo/HubSpot/Bitrix24 deal
QA dashboard by employee: ranking, criteria, trends
Scoring takes the company knowledge base into account: scripts, rules, products
Price
from $0.020/min
the larger the minute pack, the lower the rate — estimate it in the calculator below
300 minutes free for every new client
+20% minutes on annual plan billing
On the Standard plan — 1,000 minutes included every month
Call-QA services charge $395–850/mo subscription. An in-house QA agent listens to 5–10% of calls for $640+/mo. Achilles listens to 100% of calls — no subscription, from $0.020/min.
Get a demo on your data →
QA Solo
Only call quality and call analysis, without analytics dashboards. Kommo/HubSpot/Bitrix24 and telephony setup included.
$35/mo
Connect

Market comparison

What it costs elsewhere

CriterionAchilles QATypical call-QA services
Subscription fee$0$395–850/mo
Price per minutefrom $0.020baked into subscription
Share of calls reviewed100%depends on the plan
Getting started300 minutes freedemo on request

Calculator

Estimate the cost for your call volume

Calls per day 100
Average call length, min 3
QA minutes per month (22 working days)6 600
Your rate
Total per month
Same volume with typical QA services: ~$840/mo
The first 300 minutes are free. On annual plan billing — +20% minutes as a bonus.

FAQ

FAQ about call quality

How does AI score reps’ calls?
Achilles pulls call recordings from the CRM, transcribes them and scores every conversation against a checklist: greeting, needs discovery, objection handling, next step. Each call gets a score from 0 to 100.
Do I need to listen to calls manually?
No. AI scores 100% of calls automatically. The manager looks at the dashboard: team average score, rep ranking, problem calls and what dropped over the period. Only low-scored calls are worth reviewing by hand — and they stand out at once.
Can I set up my own quality checklist?
Yes, scoring criteria are tailored to your sales script and communication standards during onboarding.
How much does it cost?
“AI call quality” is an Achilles Analytics add-on that connects to any plan. Pay per minute: from $0.020/min, no subscription. 300 minutes free to start. “QA Solo” — $35/mo.

Start for free

See QA on your own calls

30-minute setup to Kommo, HubSpot or Bitrix24. AI scores your first calls — you see the report on your data, no card.

Try it for free → Sign up yourself